BRQ and Itaú cut the time to receive money from abroad by 97%

Itaú wanted to reinvent the experience of receiving payment orders from abroad and partnered with BRQ to let customers complete the entire operation without opening the app or the website. Before, every transaction required multiple manual steps and scattered support.

The challenge was to automate foreign exchange closing and the receipt of funds securely, keeping the process convenient for customers and operationally efficient for the bank on transactions of up to US$ 3,000, cutting delays and rework.

Together with Itaú, we implemented SMS2WAY, a BRQ solution that integrates SMS delivery, currency conversion and automatic transaction completion. The tool removes the need for multiple channels, letting the customer complete the entire operation just by replying to the message they receive.

The result of the partnership between BRQ and Itaú is a 100% automatic, reliable and auditable flow that cut the receiving time for payment orders from abroad by 97%, without requiring the customer to open the bank's app or website.