GPA

BRQ and GPA modernize the marketplace and cut shipping costs by up to 40%

Woman in a blazer analyzing data on a tablet inside a distribution center

Services

  • OMS (Order Management System)

How we made an impact

GPA set out to modernize its marketplace and, in partnership with BRQ, integrated stores, inventory and logistics to ensure fast deliveries and a consistent experience for customers.

Resultados

  • 25%NPS increase
  • -40%Reduction in shipping costs
  • 25%Faster delivery time

The challenge

GPA faced critical challenges: customer complaints about undelivered products, delivery delays and a lack of visibility into seller inventory. The manual process limited productivity and hurt the customer experience in an extremely competitive market.

The challenge BRQ and GPA took on was to ensure order traceability and logistics optimization without compromising operational SLAs, which required an integrated solution connecting stores, distribution centers, marketplace and logistics in a single, efficient flow.

What we did

Together with GPA, we developed and implemented the OMS, a digital solution that automates fulfillment, integrates all systems and centralizes control of operations.

The platform, the result of the partnership between BRQ and GPA, brought greater efficiency, cost reduction and increased product availability, elevating the customer experience and business performance.

Digital solutions

Customer success stories

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